'Behind the Scenes an inside look at Tech Support on Hold'

Behind the Scenes an inside look at Tech Support on Hold

By Wilbur Corncob at 07/18/07 15:04

Have you ever called a company's tech support service and after getting through fourteen levels of automated voice menus, you are informed that all agents are currently busy, but if you continue to hold we will assist you as soon as possible?

Well here is the inside scoop. Consider the reality that there is really just a maze of cubicles that should contain customer support agents. They could just all be out to lunch or hanging out at the water cooler while you are happily listening to Muzak.

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